Assassin’s Creed Shadows: How to Fix Online Service Error

Adventure

Mar 23

*Image Credit: Ubisoft, Assassin’s Creed Shadows*

If you can’t access the Helix Store or some of the menus, you’re not alone. Many players have reported getting an Online Service Error [ANIMUS-10-00003], where the store won’t load at all. Fortunately, there’s a reliable workaround that has fixed the issue for most players.

Here’s how to fix the online service error in Assassin’s Creed Shadows.

Common Symptoms

Helix Store won’t open
Can’t view projects or exchange menu
Constant ANIMUS-10-00003 error message
Store is inaccessible on both local systems and services like GeForce Now

Fix: Unlink Twitch to Restore Helix Store Access

There’s a known issue where having your Twitch account linked to Ubisoft can block online services like the Helix Store and Animus system.

Follow these steps to fix it:

Go to Your Ubisoft Account Settings
- https://account.ubisoft.com/account-information
Scroll down to Linked Accounts
Unlink Twitch from your Ubisoft account
- Even if you’re not using Twitch with this game, unlinking it can resolve the issue.
Restart the Game
Recheck the Helix Store
- The error should be gone, and you should have full access to the store and exchange menus.

Why This Fix Works

There’s currently a conflict between Twitch-linked accounts and Ubisoft online services in Assassin’s Creed Shadows. Ubisoft hasn’t released an official patch yet, but unlinking Twitch has solved the problem for many players instantly.

Still Not Working? Try These General Fixes

Log out and back into Ubisoft Connect
Check Ubisoft Server Status to see if there’s maintenance
Restart your router to refresh your internet connection
Update Windows to the latest version
Try Safe Mode with Networking to rule out software conflicts

Final Blurb

The Helix Store error [ANIMUS-10-00003] in Assassin’s Creed Shadows is annoying, but this simple Twitch unlink workaround should get you back in business. Until Ubisoft rolls out a full fix, stay disconnected from Twitch and enjoy the game without interruption.