Hollow Knight Silksong Can’t Purchase Fix Guide
Hollow Knight: Silksong’s release was so big it strained Steam, Nintendo, and PlayStation storefronts. Many players couldn’t even complete purchases, with checkout pages timing out or payment errors looping. If you’re stuck trying to buy Silksong, here’s how to fix it and what actually works.
Why You Can’t Purchase Hollow Knight Silksong
Silksong launched without preorders or preloads. That forced everyone to buy the game at the same time, spiking payment processors and storefront servers.
This is not a bug in your account or hardware. It’s platform congestion.
Quick Fixes for Steam
Restart Steam and try again after a short wait.
Clear the Steam download cache in Settings.
Switch your download region under Steam settings to spread server load.
If stuck at checkout, try using a different payment method such as PayPal instead of direct card.
Quick Fixes for Nintendo Switch
Restart your Switch and refresh the eShop connection.
Add funds to your Nintendo account before attempting checkout to avoid live card processing failures.
If the purchase page still times out, wait until Nintendo’s eShop stabilizes, as congestion usually clears within hours.
Quick Fixes for PlayStation
Restart your console and relaunch the store.
Add wallet funds ahead of time, bypassing card processing.
Use the browser-based PlayStation Store if the console store is unresponsive.
When to Wait It Out
If none of these fixes work, the issue is server-side. Payment outages are temporary but may last for a few hours during peak launch day demand. Waiting is often the only solution once store systems are fully overloaded.
Final Blurb
Hollow Knight: Silksong’s broken store pages come from massive demand, not broken hardware or user error. Simple steps like clearing cache, switching payment methods, or preloading wallet funds can help, but patience is often required. Once storefront traffic settles, purchases go through smoothly.
FAQ
Why can’t I buy Silksong on Steam?
Steam’s payment processor and checkout pages are overloaded by high demand. This is not an issue with your PC or account.
Does using PayPal help fix the purchase error?
Yes, switching payment methods can sometimes bypass card processing bottlenecks on Steam and PlayStation.
Why is Nintendo eShop also failing?
Nintendo’s store slowed down from the same surge. Adding funds before checkout reduces the chance of live errors.
Can I buy Silksong on another platform instead?
Yes, if one storefront is down, GOG or console versions may process faster.
How long until purchases work normally?
These issues usually resolve within a few hours once the initial traffic spike passes.
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